Sorry, Being Dead Isn’t A Good Enough Excuse For A Refund From Allegiant Air

A man in Washington state who had planned to spend his birthday this year at Disneyland instead got to spend it planning a funeral. What a crappy exchange. He had to cancel a planned trip to Disneyland because his wife suddenly became ill and died around Christmas. Allegiant Air should have no problem refunding round-trip tickets when one of the passengers died before the flight, right? Nope. 

“They told me well, no we don’t do refunds. Our policy is no refunds under any condition,” he told TV station KING. They could reschedule the trip, but he’d rather have the money back to pay the inevitable bills left behind when someone is seriously ill. Also, paying for the funeral and headstone.

In a statement to the consumer reporter at the TV station, all Allegiant had to offer was a helpful sales pitch for their travel insurance product. They told the station:

All of our itineraries are nonrefundable (as stated in the terms and conditions), however, we do offer a TripFlex product that customers may purchase at time of booking. TripFlex allows customers to make unexpected changes to their itinerary with no additional fee.

I don’t know, Allegiant: I think that if this customer had a time machine, he’d find a much better use for it than going back and changing his reservation to include travel insurance. Wait, his wife made the reservation–he’d probably tell her how to prevent her impending illness before warning her about Allegiant’s policies. Policies that lack any compassionate exclusions.

Airline refuses refund after unexpected death [KING] (Thanks, Jon!)

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  1. CzarChasm says:

    Why would anyone buy travel insurance if you could still get the refund without buying it?

    There are a LOT of terrible things that happen to people, who is going to decide that “oh we give refunds if your wife dies, but not your brother”.

    Or “we give refunds in the case of death, but since the only reason you want to get a refund is your kid has cancer – refund denied”.

    Seriously, they would have to either have an entire department just to figure out if a refund was “bad enough” or just take anyone’s word for it, usually a bad business idea.

    • GnRJosh says:

      Death of the passenger is “bad enough” to warrant a refund of at least THAT passenger’s fare. His fare, on the other hand, I don’t think he has much of a case (he can still use it).

      • CzarChasm says:

        I can’t disagree with that, although I would guess this still would have been an article on “mean ‘ol airplane man forces widower to cough up death certificate in order to get refund on wife’s ticket.”