On 11/17 I used a search engine to find the best deal on a Nintendo 3ds game system. I found a deal for $154 with a $30 rebate in the form of a KMart gift code that was supposed to be emailed to me by 11/29.
Sure enough, the 29th comes and goes and no emailed gift code. I call and talk to a nice woman who says she’ll take care of everything. I leave for a business trip for a week and come back to find no gift code.
I call again…
1st rep: Wrong dept, call this number
2nd rep: I don’t know what to do, try this number
3rd rep: You need to call the online reward dept
4th rep: I don’t know how to handle this – I ask for Supervisor
5th (and last rep-Supervisor): Sir, I have no proof that you’re entitled to this gift code
This is where I sprung my surprise. Knowing what a lousy rep Kmart has, I copied and pasted the award offer from the website and put it in an email to myself. I told about it and she said that was not sufficient proof and that I should have a nice day…goodbye.
At this point I figured I had spent the $30 on the phone and made the decision to return it for a refund and vow to never give Kmart/Sears a penny of my money in the future. I found a 3ds for $3 more than the net price I would have gotten had Kmart come through with the gift code.
Doug ultimately found his item elsewhere, but if you’re still in a similar struggle with Kmart, we hear that you can contact their social media elves at firstname.lastname@example.org.