Lawsuit Claims Dollar Rent A Car Charged Customers For Options They Specifically Declined

A doctor from Florida claims that Dollar Rent A Car charged him more than $250 for options he had explicitly told the company he did not want — and he believes he’s not the only one who has been hit with these unasked-for charges.

According to the suit, filed in a U.S. District Court in Denver, when the doctor rented a car from Dollar at Denver International Airport, he says he specifically told Dollar employees that he did not want any additional insurance on the vehicle.

But when he checked his receipt after returning the car, he saw that he’d been charged $215.91 for insurance coverage, along with $53.91 for roadside assistance — an option he says he hadn’t even been offered.

The doctor claims that when he contacted Dollar, a supervisor told him there was nothing that could be done because the company allegedly had an electronic signature from him accepting the insurance coverage.

This was the same reason given by his credit card company when the doctor attempted to dispute the charges.

The doctor, who subsequently received copies of the original contract, claims that his signature was forged by someone at Dollar.

“This is a case where Dollar has organized a scheme to defraud consumers to increase revenues,” the lawsuit alleges. “The company’s employees and agents constantly trick consumers into buying insurance they did not want.”

The plaintiff seeks more than $5 million in damages and is asking the court to grant class-action status for the suit.

Dollar Thrifty Automotive Group, tells the Denver Post it “denies the allegations and intends to defend the case vigorously.”

Doctor who rented car from Dollar at DIA sues over added charges [Denver Post]

Thanks to John for the tip!