The service outage that’s screwed up BlackBerry Messenger and Internet browsing is on the outs. BlackBerry overlord Research in Motion says it’s getting services back online.
On a blog post, the RIM Chief Information Officer issued an apology:
I want to first apologize for the service interruptions and delays many of you have been experiencing this week. I also wanted to connect with you directly, give you an update on the service issues we are trying to solve, and answer some of the questions and concerns you’ve expressed.
You’ve depended on us for reliable, real-time communications, and right now we’re letting you down. We are taking this very seriously and have people around the world working around the clock to address this situation. We believe we understand why this happened and we are working to restore normal service levels in all markets as quickly as we can.
For U.S. customers, email systems are back online and the company is clearing backlogged messages. The company says browsing services are up and it has a team investigating BlackBerry Messenger delays.
Previously: BlackBerry Outage: Can I Get Reimbursed?