Another place where you can get help with your issues with Comcast is in the Comcast Direct forums over at the Broadband Reports message boards.
The forums are a joint collaboration between the two where customers can post their issues and Comcast reps will respond to them and try to fix them. No one else except for you and the Comcast people can read your posts, so you’re able to post your information securely.
Just another arrow in the quiver if you’re trying to get your Comcast service back on target!
Comcast Direct [Broadband Reports]