For several months, Consumerist reader Jeff has been stuck in billing hell with Time Warner Cable as TWC has been trying to invoice him for $450 worth of equipment he never leased in the first place. After being assured several times that he didn’t have to pay that part of the invoice, he — of course — ended up receiving a notice from a collections agency.
Having exhausted all the usual routes of resolution, Jeff dropped an Executive E-mail Carpet Bomb on Time Warner Cable higher-ups hoping that someone in authority would at least pay him a moment’s attention.
Well, after 3 months of dealing with low level service reps with no movement, within 15 hours of sending the EECB I got two phone calls from TWC — one from the office of the president and another from their Dallas office.
Both said the same thing — apologized profusely for this, removed the erroneous $450 charge, notified the collections agency about the error (who will then in turn notify the credit bureaus about the error) and they even credited my account the $107 that was actually due.
So now I owe absolutely nothing, including the early termination fee.
Just a heads up that sometimes, EECB really do work and when they do, it is swift and quick.