Survey: Zappos, Amazon Give Best Customer Service

Zappos.com and its parent, Amazon.com, provide the best customer service, according to a survey commissioned by the National Retail Federation Foundation and American Express.

The survey polled 9,291 consumers, asking them: “Thinking of all the different retail formats (store, catalog, internet, or home shopping), which retailer delivers the best customer service?”

Here’s the full Top 10 list. According to the NRFF, many of the winners have been on the list before, but Newegg jumped 5 spots to grab the No. 10 position.

  1. Zappos.com
  2. Amazon.com
  3. LL Bean
  4. Overstock.com
  5. Lands’ End
  6. JC Penney
  7. Kohl’s
  8. QVC
  9. Nordstrom
  10. Newegg

Does the list make sense to you? Any retailers missing that you think should have made the cut?

Zappos.com Tops in Customer Service, According to NRF Foundation/American Express Survey [Press Release]