American Express Website Down?

We’ve received numerous reports — including some from Consumerist staffers — that people are now unable to log into the American Express website.

When attempting to log in, some receive this message:

Our System is Not Responding

You may experience intermittent delays. We apologize for this inconvenience.

While we are working to correct the problem, you can:

* Try again by hitting the Back, Refresh or Reload buttons on your web browser
* Try your request again later today

If you are trying to make a payment, you can pay via telephone by calling 1-800-472-9297


Edit Your Comment

  1. aja175 says:

    eh. it happens. Sucks to be their incident management team!

  2. sock says:
    • georgi55 says:

      That won’t work as it will only check if a website is down. Since they have the error message up and running, the downforeveryoneorjustme will say it’s up

  3. TinaBringMeTheAx says:

    It’s working fine for me.

  4. There's room to move as a fry cook says:

    I can log in to my accounts.

  5. DariusC says:

    This happens to websites all the time… large websites are no exception. Thanks for the post and all, but people would have found out when they tried to access the site anyways… If there was a virus on there that you would download when you accessed it, that would be a story.

  6. healthdog says:

    I was able to log in just now.

  7. CTrees says:

    The enemy’s website is DOWN!

  8. Nick says:

    OMG my Centurion Card isn’t working!

  9. BuyerOfGoods3 says:

    What wonderful timing! I just finished setting their Credit Card offer to me Ablaze!

    Good to know I’m not missing any excellent technical support.

    • UCLAri: Allergy Sufferer says:

      Seriously? One time down and you’re attacking their level of service?

      It’s one thing if the site is down all the time, but in all my time with AA the site has been pretty good.

  10. kabamm says:

    Puhleeze. That’s their *normal* message if you enter your ID or password incorrectly. Try it.

  11. EdK says:

    Works for me.

  12. UberGeek says:

    Ooops, my faultt. I paiid $135.322 on a $135.32 billl. Darned palsyy.

  13. peepytweep says:

    The site has been doing this to me for a couple weeks now. I refresh the browser and the page loads right up.

  14. IThinkThereforeIAm says:

    Doesn’t it strike as strange for anyone that within one week Chase and AmEx go down?
    Chase is keeping hush-hush (as far as I know) about the reason for they 24+ hour outage. Now this.
    Maybe a large scale hacking operation?

  15. Big Ant says:

    Chase has determined an employee of American Express was responsible for their outage. They have decided to get their revenge…

  16. js says:

    I called on this a few days ago…after being transferred around a bit, we were able to figure out that I had illegal characters in my password. They recently changed their password policy and now $! and several other characters are invalid. It would have been more helpful to either offer a better explanation or force a password change upon login. Hope this helps.

  17. phonic says:

    Wow. I have to say, I have seen some stupid and irrelevant article here lately, but this one sure takes the cake.


  18. LisaLisa says:

    amex is down almost every single time i use it. i have to login about 4x on average to get on- and this has been going on for months.