Last night, while most of us were asleep, the folks at DirecTV sent out an upgrade to customers using the satellite provider’s HD DVRs that was supposed to include new features to improve the user experience. Unfortunately, it seems like one of those new features is your DVR no longer working correctly.
DirecTV admits on its own Twitter feed that complaints about the upgrade causing receivers to crash or not boot up have been flooding their call centers this morning.
The company is now advising anyone who has this problem to “Try unplugging [their HDDVR drives] from wall/power strip for 15 secs 2x, without letting receiver power up in between.”
You could also get in line on the phone to customer service at 1-800-531-5000. Meanwhile “engineers are investigating” and probably taking it very seriously.