Chase Thinks Boston Non-Smoker Bought $100 Worth Of Smokes In Florida

Now that Chase has reversed their initial decision and issued a refund to the retiree they accused of credit card fraud, maybe they can take a look at a rather similar case, but on a smaller scale. Reader P tells Consumerist that Chase ruled that he is responsible for some uncharacteristic purchases he purportedly made thousands of miles away from where he was at the time.

He writes:

The Chase Bank Visa team are trying to stick me (a generic middle-aged Irish-named white guy near Boston who does not smoke or play the lottery and hasn’t left the area in months) with the bogus charges on a credit card receipt showing:

  • redemption of a winning $80 lottery ticket,
  • purchase of over $100 cigarettes and sundries, and
  • the clear signature of one R. [Spanish last name],

…all taking place at a 7-Eleven near Tampa in February.

The accompanying letter from Chase says, “[…]we have researched your dispute[…] Based upon the information on the sales slip, the charge is considered valid.[…]”

Amazing! It’s like being on Candid Camera.

It sounds like there’s something odd going on here. You know who I bet would love to hear about it? Chase’s executive customer service team.