People stood up for themselves and went to the Business Bureau 10 percent more often in 2009 than they did in 2008, according to BBB’s figures, which also say complainers focused their ire on cell phone companies and banks.
From the BBB report:
“Amidst the housing crisis, high unemployment rate and the chaos on Wall Street, the last year has not been easy on consumers and the increase in complaints to BBB reflect this troubled economy,” said Stephen A. Cox, President and CEO of the Council of Better Business Bureaus. “Now more than ever, struggling families should rely on BBB to find businesses they can trust and to help their voice be heard in the marketplace.”
The cell phone industry received the largest number of complaints in 2009 with 37,477, a 2.1 percent increase over last year. The cable & satellite TV industry ranked second with 32,616 complaints, an 8.7 percent increase over the previous year. Rounding out the top three, banks received 29,920 complaints, a 42.3 percent increase over the previous year.
“For the second year in a row, banks experienced a significant increase in complaints coinciding with 140 bank failures in 2009,” said Cox. “Trust in the financial sector is already extremely low and the dramatic increase in BBB complaints against banks reflects the growing discord between consumers and the industry.”
What did you go to the BBB about last year, and how did the process work out for you?
Complaints to Better Business Bureau Up Nearly 10 percent in 2009 [Better Business Bureau]