Jeff is patiently waiting for the recently released movies in his Netflix queue, but his taste in films is evidently working against him. He says that the top ten discs in his queue all have long waits, and he is frustrated. Is he being throttled, a victim of having popular tastes, or both?
It’s been a while since I’ve seen any of the dreaded “Netflix
throttling” reports here, so I thought I’d write in and share my
current experience with the DVD service. I have been a faithful
Netflix subscriber for about three years now, and for the better part
of the last year I feel like my account has been unfairly throttled,
especially when it comes to new releases. I have enclosed a screencap
of my current queue, and as you can see all of the movies are on
either “Long” or “Very Long Wait” status (The two that have gone to
“Short Wait” have only done so this morning). “Battlestar Galactica:
The Plan”, has been out since October!
I understand that new releases movies aren’t always immediately
available, but I am not exaggerating when I say that for a year now,
EVERY new release that I click on always has a “Long Wait” status at
the very least! I simply feel that this is unacceptable. I have the
three DVD plan (with $4 extra for Blu-ray access), and while I love
the streaming content, I’m paying this hard earned money to be able to
get the physical discs that I want to see, when I want to see them.
When I contacted customer service, the rep was pleasant, but gave me
the typical brush-off responses like “Well, newer customers and
customers that don’t rent often will get the new releases faster”, and
“Try to time getting your movies back before the Tuesday release dates
and you’ll have better luck”.
I know my account is being throttled.I’d think about canceling but I
don’t have cable and the streaming content is vital to my
entertainment needs. I’m kinda stuck between a rock and a hard place.
Jeff reports that requesting the DVD in place of the Blu-Ray for these films doesn’t speed the queue up any.