Adam writes, “I was flying out of Logan Airport and I checked my XBOX 360 in my baggage. The agent assured me that there would be no problem with it. When I got home my I found that they had put a little ziploc bag on top of my things, and the bag was filled with tiny metal components that used to be in the XBOX. It’s broken now and they’re telling me tough luck. Any advice?”
I’d advise contacting their executive customer service number to see if they’ll take your complaint more seriously.