Chris is a student who bought Windows 7 through his university, then tried to install it to a new computer after his old one broke, but ran into problems. He called Microsoft customer service and ended up talking to Oreck Vacuums.
After hours of failed attempts at activating Windows 7, I finally got connected to an actual person. He asked for my installation ID, which I gave him. He told me that the ID was invalid, which both my computer and the robot woman had said multiple times, so I began to explain my problem. Halfway through, I heard the standard “hold” music and assumed he was transferring me to another customer service rep. The person who picked up? Bonnie with Oreck Vacuums. I said I was transferred to her from Microsoft, and she was very surprised. She was amused, though she said it had never happened before. Also that if I needed my computer cleaned up, she had the perfect canister of compressed air for my problems.
It’s possible he typed in a wrong number and connected me to her. But an entirely different company on the other side of the world (the man had a fairly thick Indian accent, and the woman a noticeable Southern drawl) seems farfetched. Have you or anyone else been intentionally mis-transferred?
Distressingly, the Microsoft CSR was no more helpful than the vacuum person. Have you ever been transferred to a completely different company on accident? Or better yet, have you worked at a call center and transferred a caller out of your system out of spite?
(Photo: Paxton Holley)