Vonage apparently rustled up a map and is now apologizing to customers who were accidentally charged international rates for their domestic calls. Reader J.R., who in April received a $38 bill after Vonage billed a call to Los Angeles as a call to Algeria, sent us the telecom’s apology note…
We’re contacting you to let you know that due to a technical error you were billed incorrectly for certain calls you transferred from your Vonage phone to another phone.
Rest assured we have already resolved the issue that caused the erroneous billing, and all calls after June 3, 2009, are being charged correctly to your account. Additionally, we are issuing a credit to you in the amount of $8.85 plus applicable taxes for the calls we charged incorrectly.
At Vonage, our goal is to provide you with a great customer experience. We apologize for any inconvenience this error may have caused and hope that we have resolved this problem to your satisfaction.
If you have any questions please contact us at 1-VONAGE HELP (1-866-243-4357). And remember to access your online account to keep track of your charges and phone calls, and explore our many fantastic features than can help you stay better-connected to friends and family.
Thanks for being our customer.
It’s great that Vonage is now able to distinguish Africa from California, but it would have been nicer if they hadn’t taken almost three months to roll out a fix.