Best Buy Tries To Convince You To Buy The Wrong Memory Card

Reader Phil is annoyed. He called Best Buy to see if they carried MiniSD memory cards. He was told that they did, but when he got to the store — all they had was MicroSD. Instead of just apologizing and letting Phil get on with his day — they tried to convince him that he was wrong, and his camera took MicroSD. It doesn’t.

Phil writes (to Best Buy):

I called the Best Buy store in [redacted] on 6/10 looking for a Mini-SD flash card. I specifically asked for Mini-SD and explained that I did not want a Micro-SD card. I need a second one for an older model camera. The person who answered the phone assured me twice that they stocked both Micro and Mini SD cards. Great, I thought.

I get to the store today, and no one knows what a Mini SD card is. Two employees assure me that I’m looking for a Micro SD card. I explain I need a Mini SD card for a camera and NOT a micro SD. The employee continues to tell me that they only have Micro SD cards and that he’s certain the camera I am using needs a Micro SD card.

This is not true, and I’m a little worried that someone at a tech store doesn’t know BASIC differences with flash memory. I’d expect this at Kmart or WalMart, but the Best Buy employees, so I thought, would know something about the products they sell. I also did not appreciate being told I was looking for the wrong card when I was not. The employees obviously don’t know their merchandise.

Just wanted to know I usually have no problems at best buy, but I was really upset with my experience today. It’s my favorite store for electronics. But after I walked out this morning, I went on Amazon and in 30 seconds got EXACTLY what I needed for $4 new.

I am disturbed that your employees at the [redacted] store tell customers they have products in stock when Best Buy doesn’t carry them. I repeated my request to confirm the product and was assured that they had it. I wasted time looking for a product that best buy doesn’t have. I also do not appreciate the employees trying to convince me that I’m looking for something that I don’t want to buy.

Perhaps I’ll stop going to Best Buy for things that are readily available online without the headache.

That doesn’t sound like a bad idea, Phil. We’re glad you stood your ground and refused to buy the wrong format.


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