Frustrated Customer Hacks Into DSL Website, Fixes Own Customer Service Issues, Is Thanked By Company Bigwig

When three months of phone calls and a $44 fee still didn’t result in the name change he’d requested on his DSL account, Aussie techie Douglas decided to hop onto the website’s customer portal and fix it himself using a Firebug plug-in. Since the site was extremely poorly engineered and he is a smartypants, he found it ridiculously easy to achieve. When he proudly posted the story to a programming blog, the DSL company wrote in to congratulate him.

Nice one, Douglas. Though I think a certain DSL company owes you about $44??

Connect Betterer [The Daily WTF] (Thanks to Ben S.!)
(Photo: totalAldo)

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