What’s the appropriate response to complaints about your product? One Capcom executive seems to think that calling the complaints “BS” in the company forum is the answer.
The scuffle started when gamers got upset that Capcom intended to sell downloadable content for Resident Evil 5 that would add multiplayer online modes to the game. The gamers felt that this feature should have been included in the initial release.
Kotaku says that Christian Svensson, vice president of Strategic Planning & Business Development for Capcom, responded to to the backlash with this statement:
“This is the part where I get to say “BS”,” he wrote on the Capcom forums. “RE5 is well worth every penny of $60. A huge game, with tons of replay value, loads of unlockables, new weapons, co-op, mercenaries mode, etc. If any game warrants its price point, it’s RE5.
“Prior to the announcement of the Versus mode, no one complained they weren’t getting their money’s worth with the initial release because it packs TONS of value because it is an amazing game. So if people were already satisfied with what the package had, when we offer MORE, why is it people feel they’ve been somehow cheated? If you don’t find value in our secondary offerings, the choice is simple, don’t purchase it. If you do find it valuable (and we hope you do) please do buy it and enjoy it.”
Judging by our inbox, this didn’t do much to smooth things over with the already disgruntled gamers.
Is Capcom out of line? Or are the complaints really BS?