I returned a product [yesterday] to the Appleton, WI Circuit City with a gift receipt. The clerk accepted the returned product, but mistakenly credited the original purchaser’s credit card (I am not the original purchaser) for the return. After informing me of this, I told her that I did not purchase this product, it was given to me (thus, the gift receipt) and that I intended to return it for store credit so I could purchase a different product. I was told that since the return had been processed and credited to the original purchaser’s credit card, nothing could be done. I was advised to contact the original purchaser and try to collect the money myself.
After much debate with the clerk, the supervisor, and the operations manager, I was told there was nothing that could be done, and the only option I had was to go back to the person who bought it, and ask for the money. This is unacceptable.
I entered the store in possession of a product (my property, I was the owner). I gave the product and gift receipt to the clerk to process a return. The clerk accepted my return and gave my money (the monetary value of the product – the original purchase price) to the wrong person (someone other than me). I left the store without my property or the monetary value of the property.
I would like either my property (the original product – a Logitech Harmony remote control) returned to me or store credit (gift card) for the orignal purchase price (approximately $130) of the product.
That’s the letter Sean sent to Circuit City’s customer service department, although Seans says he has yet to hear back from them. He adds, “What can I do? Isn’t this illegal? They accept my returned product and mistakenly give the money to someone else, and then refuse to give me either the product or the money (store credit)? Isn’t this theft of some sort? Should I contact the police?”
What do you guys think? Will the police take his report seriously? This certainly sounds like the definition of theft to us.
In the meantime, Sean, you may want to send that same letter to these Circuit City executive email addresses. What happened to you sounds to us like a fireable offense for that supervisor, and you need to make sure your story reaches the people who can see to it that you’re compensated.
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