Adam had a question on his bill—either about the $9.68 adjustment in his favor, or the $102,861.30 they say he still owes, we’re not sure—so he decided to take advantage of their online chat. He writes, “Conveniently, they have a link that says ‘Questions about your bill?’ When you click it, it brings you to a live agent. This is a picture of our session.”

I want to point out the timestamps. Yup, that’s more then 6 hours from when “someone will be with me shortly”. And to think, when I connected I was only number 14 in queue!

Way to keep the whole world moving at Sprint Speed!

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