Spirit Airlines Executive Contact Information

Got an unresolved complaint with Spirit Airlines and regular customer service not working out for you? Then you might want to make use of the Spirit executive contact information we’ve got posted inside (especially the info for the CEO’s assistant). Reading these posts about how to write a good complaint letter, how to send an eecb, and how to deal with executive customer service may also come in handy. With this info, you’ll go from frowny consumer to jet set in no time.

Martin Harrison
Chief operating officer
2800 Executive Way
Miramar, FL 33025
(954) 447-7965

Tony Lefebvre
Senior vice president, customer service
2800 Executive Way
Miramar, FL 33025
(954) 447-7965

Jeff Carlson, vice president of flight operations
(954) 447-7941

Greg Kappen, senior director of flight operations
(954) 628-4856

Patsy Carlin, senior director, inflight & talent acquisition
(954) 447-7922

Heather Harvey, customer service manager

Heather’s direct line is (954) 447-7957. If you get through to the phone tree, the transfer extension is 4957.

David W. Lancelot SVP and CFO

Barry L. Biffle SVP and Chief Marketing Officer

Denise Masella, executive assistant to CEO Ben Baldanza

(Props to Elliot.org where most of this info came from)


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  1. jkhazael says:

    Does anyone have similar info for AirTran? I have tried to piece together email addresses for EECB but can’t find a format. Even their press releases lack contact emails.

  2. RabbitDinner says:

    That looks to me like the classic shit-eating grin

  3. ChuckECheese says:

    He looks like somebody who would do anything for a piece of cake.

  4. RabbitDinner says:

    He could pass for John Hodgman’s evil twin

  5. BrainFreezer says:

    Honestly, the worst airline I’ve ever flown. Delays, rude customer service reps, unresponsive phone support.

    They also auto-check you into a “member benefits” club which is essentially a charitable donation to their cause. I wish I could {cuss word} their {more cussing} families and and then {edited for safety of those involved. And you shouldn’t do those things to poor goats. They didn’t do anything wrong.}

    This was over a year ago and I’m still furious.

  6. Anonymous says:

    My extension is incorrect. You can reach me at 954.628.4957. Please keep in mind that this number is plastered over many blogs, so it may take a few days for me to return your call. Thanks for understanding!

    Heather Harvey
    Manager Customer Relations
    Spirit Airlines

  7. Dee Schwartzman Raeside says:

    If SPIRITAIR plans to expand it’s fleet by 33 planes in the next 3 years,and thereby increase it’s marketshare, you guys better start working out some reciprocity deals with your fellow airlines, or folks will never book your sweet deals when flights are cancelled.