WHAT: A man says he ate a subway sandwich and it had a 7-inch serrated blade inside.
WHERE: NYC man says he found knife in Subway sandwich [AP] (Thanks to Jeff!)
THE QUOTE: “Subway restaurants spokesman Kevin Kane says food safety and customer comments are taken “very seriously” and that the company is “investigating the facts.”
“Taking it seriously” is a phrase companies use over and over again in public statements whenever they have bad PR. Our series of posts on occurrences of the phrase is our attempt to question how seriously companies are really taking these matters if every time they trot out this phrase by rote.