When Cliff sent us his story about the denied $100 gift card from Best Buy, he also sent it to over a dozen addresses at Best Buy HQ. A few hours ago we got this email cc’ed to us from a VP of Executive Customer Care:
Hi Cliff, My name is Lisa Smith and I am responsible for Customer Care at Best Buy. I want to apologize to you for what happened in our Pasadena store on Thursday; I completely understand why that was a perplexing a frustrating situation. You had “done your homework” and chosen to give us your business and we disappointed you. I certainly appreciate the efforts you made and also appreciate you taking the time to let us know what happened. Someone from my team will be in touch with you on Monday in effort to make things right. Best Regards, Lisa Smith
Hey Cliff! Let us know what happens.