Employees at the Verizon store in Millington, Tennessee told reader Josh it would cost an extra $3.99 to pay his bill with cash. According to the employees, the charge was to offset the cost of “new money software.”

Josh writes:

Just a few days ago, I took my bill to the Verizon wireless store in my hometown of Millington, TN. I had just cashed my paycheck and my bill was due, so I decided to pay it.
My bill looks somewhat like this:

Monthly Access Charges:	$55.31
Usage Charges
Voice
Data:	$3.39
Verizon Wireless’ Surcharges’s and Other Charges & Credits	$1.80
Taxes, Government Surcharges & Fees	$5.44
Total Current Charges	$66.54

So, I assumed that I would need to pay $66.54, as stated on my bill. I entered the store and waited nicely for about 15 minutes while the salesman discussed the merits of a newer bluetooth headset with a gentleman.

When I made it to the counter, I explained that I was just here to pay my bill. He brought up my information, told me how much my bill was, and I began to count out four twenties from my wallet. Before I handed the money over, he explained that there is a $3.99 charge for using cash. I held onto the money and pointed out that my bill was for $66.54. I also pointed out that I was paying in CASH and it is legal tender that Verizon is obligated to honor. The young man explained to me that the store had new money software. The fee to use cash was to pay for that software.

If I had exact change, I would have given only the amount to cover the bill, but I only had twenties at the time. So I left with an unpaid bill. I absolutely refuse to be nickeled and dimed like that.

So how do I pay Verizon in legal tender without paying for the privilege?

New money software? For what, the cash register?

Our guess is that a misguided Tennessee youth was trying to pocket $4. Verizon always places high in our personal bracket for Worst Company in America, but charging for the privilege of accepting cash is cartoonishly evil, and slightly beyond Verizon’s capable and experienced reach.

(Photo: cut paste)

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