Can Dell Stop Itself From Sending Me Catalogs?

Dell, for the love of God, stop sending me catalogs! They are annoying and unwanted, not to mention, useless. If I want to buy something from you, I’ll go online. I’ve filled out your online forms asking you to stop. I’ve asked over the phone. Three different Dell executives have been in email contact with me pledging that they would investigate the mystery of why Dell is addicted to sending me catalogs. I’ve burnt them. I’ve recycled them. They continue to arrive. In my previous post on this, someone mentioned they got Dell to stop after filing a BBB complaint. Here’s where you go to make one online. I just filed one, my first ever BBB complaint (Dell, see what you made me do?). It took less than 5 minutes.

UPDATE: After drafting this post, I re-emailed the Dell execs who said they would help me. One of them wrote back to say that these May catalogs are the last I will get. He says that I spoke with him back in March, they had already missed the May cuttoff because they process the files far in advance. We’ll see what the mailman brings next month.

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.