Alicia wants to escape her Verizon contract without paying an early termination fee, but she’s having some trouble. She writes:

Just today, I was informed that Verizon is now increasing their monthly administration charge. I have a right to cancel with having the early termination fee waived because of this increase. The Verizon supervisors I spoke to (total of 4 people) refused to follow this clause and would not waive the early termination fee even though Verizon changed the fees. They said they would give me a credit for this increase, so then it would not adversely affect me, so I can’t have the ETF waived. I made it clear that I had a right to cancel and have the ETF waived regardless of what credit they would be willing to give me. They said that having the ETF waived is not an option and they can not do that. Am I in the wrong?

Hi Alicia,

You just keep on refusing that fee waiver. The fee increase still has a material adverse effect, even if they give you a credit to cover it. If someone breaks your arm and puts it in a cast for you, they still broke your arm.

PREVIOUSLY: Escape Verizon Without Early Termination Fee Based On Administrative Charge Increase

(Photo: Gizmodo)

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