Stephanie’s internet is back after she used the contact info from our post “Comcast Trawling Blogs And Twitter For Customer Complaints” to email Comcast’s problem solver, Frank Eliason. Stephanie writes, “Within an hour of my email to Frank he responded, saying that he forwarded my problem to Scott the local guy…they had a tech at my house within an hour.” Score!

PREVIOUSLY: Comcast Skips 3 Appointments, Hangs Up On You 6 Times, Makes You Want To Cry
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