Ryan writes:

This one really left me scratching my head. Not only did [Sears] send me the wrong item, they charged the wrong prices on everything I ordered. I ordered an air blow gun and got a jigsaw instead. I submitted this order during the 20% off/free shipping promotion. The total in my cart at checkout was $26 less than my card was charged, and I was charged for shipping as well.

Half an hour of arguing on the phone with a Sears rep and I was able to get the discount credited back to my card, but no free shipping, and it could take 10-14 days for them to “trace” my $20 blow gun. I am filing a claim with my credit card issuer just to be safe. This is the same company that sends me a free ratchet in the mail every time I exchange one in the store, so I can’t complain too much.

This order is tragic. Just another reason customers avoid Sears like bird flu and the company can’t turn a profit. If Sears further bungles the response or fails to send a free ratchet, share the failure with Sears’ executive office—but don’t ask for Mr. Lewis. He was fired for gross incompetence.

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