From inside a Comcast call center, we got a sales goal sheet designed to excite call center reps to sell more new customer bundles using with four cartoons icons of cold; Sub-Zero from Mortal Kombat,, Mr. Freeze from Batman, Frozone from The Incredibles, and Ice-Man from X-Men. The flyer exhorts: “ANTI FREEZE INCENTIVE. Don’t let these freeze masters get you…Sell some bundles and protect yourself from the cold!!!” If you’re in the top three of your department, the flyer continues, you can win $250, $150, or $100 for 1st, 2nd, or 3rd, respectively. Exciting. What is the symbolic function of the “freeze masters” as a performance incentive? What does, “the cold” represent? Left out in the cold? Given the cold shoulder by your peers if you’re not contributing enough to the 2000 bundle goal? An inability to pay one’s heating bills? We have no idea, we’re just glad we don’t work in a call center, we’ve never been too good at winning knife fights. (click to enlarge).
Comcast Call Center Sales Contest Sheet: "Don't Let These Freeze Masters Get You"
By consumerist.com January 31, 2008
- comcastic confessions Confessions Of A Comcast Video Repair Agent
- the modern channel-surfer Does Cord-Cutting Always Automatically Save You Money?
- all in a day's work Comcast Employees Say Needy Retention Call Is Totally Normal
- blast from the past Exec Formerly Known As “Comcast Frank” Has Some Tough-Love Advice For Company
- breaking the bill The Consumerist Guide To Understanding Your Comcast Bill