New York state has released its Annual Ranking of Automobile Insurance Complaints. Here’s how the 10 biggest insurance companies, as determined by market share, compare. The ratio is the number of upheld complaints filed with the state Insurance Department as compared to the company’s total consumer car business. Upheld complaints are the complaints where the state Insurance Department agrees that the insurance company was in the wrong.
Ranking (out of 44) – Company – Complaint Ratio
34 White Mountain .25
30 Allstate .15
24 St. Paul Travelers Group .11
23 Berkshire-Hathaway (GEICO) .11
20 Nationwide .09
18 Liberty Mutual .08
17 Progressive .08
16 State Farm .08
13 Central Services .07
10 Metropolitan .05
The information is a useful factor to consider when shopping around for new car insurance.
2007 Annural Ranking of Automobile Insurance Complaints (PDF) Thanks to Scott!