WHO: WestJet
WHAT: Parents pay extra fee to airline so their five-year-old child traveling alone would be checked in and taken care of and escorted off the plane by airline personnel. Instead, she was ignored and the guy who sat next her on the flight helped her off, seeing as nobody from the airline was doing anything.
WHERE: WestJet allows stranger to walk five-year-old girl off flight [CBC]
THE QUOTE: “The situation is of utmost concern for WestJet and we are taking this matter very seriously. We have apologized to the parents of the child and are doing all that we can to ensure that this does not happen in the future.”

(Thanks to James and Kevin!)

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.