Reader gets $200 refunded, a rate cut on her home equity line of credit, and a personal apology after using some of the Bank of America email addresses we posted. [Pamela Kruger]


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  1. valsharess1 says:

    I was subjected to two months of lies, double-speak and the _worst_ customer service I have ever experienced at the hands of TCF Bank last year, and they haven’t even issued an apology to the letters or BBB complaint I’ve sent. As a result I’m stuck with a loan that has an outrageous interest rate that I shouldn’t have had to take. This woman gets this kind of treatment over something this small? Sign me up with BoA anyday.