Boston Consumer Columnist Says Goodbye

Bruce Mohl, the “Consumer Beat” columnist at the Boston Globe, is leaving after 12 years of writing about consumer complaints and issues. His column this past Monday recaps some of the most consistent topics he’s covered, and a quick glance confirms that some things never change—insurance rates, uneven consumer advocacy at the state level, funeral price gouging, privacy and identity theft are all things he touches on in his last column.

Where consumer activism has changed over the years is at the state level. The attorney general’s office and the state Office of Consumer Affairs and Business Regulation used to perform all their regulatory and licensing functions and still find time to speak out on bread-and-butter consumer issues such as misleading air fares, unfair bank fees, and deceptive advertising.

You don’t see that type of consumer advocacy at the state level anymore. State officials still fulfill their important regulatory roles, but they rarely use their positions as bully pulpits anymore. The little stuff, the nitty gritty of consumer advocacy, no longer seems to be a high priority at the state level.

Of course, Mohl is speaking directly about Massachusetts, but we think the claim could be applied to lots of states unfortunately.

So long, Bruce!

“Consumers’ plaints, droll to grave” []
(Photo: Getty)


Edit Your Comment

  1. Bay State Darren says:

    Irrelevant highlight: “Today, after several name changes precipitated by corporate acquisitions, the funeral home is called the Boston Harborside Home of J.S. Waterman & Sons-Waring-Langone“. Forget about the price increases, what’s with the freakin’ name increase?

  2. Holy cow!

    Home insurance crisis brewing. The cost of home insurance is rising, and not just for homes close to the ocean. The average statewide premium has jumped 80 percent since 2000, rising from $529 to $954.

    And here I thought $2200/yr on my $145,000 home in Florida was bad… I am moving to MA!!

  3. Critcol says:

    Watch out! People use Florida to get around income tax rules in Mass. So, in exchange for lower home insurance, we get to keep your income.

    But if you’re one of those bastards who lives in Mass and has a “permanent residence” in Florida to get around income tax laws, you’re a jackass who’s making life harder on those who can’t afford two homes.

    So, Massachusetts is a great place to live, we just have a shitload of massholes up here.

  4. goodkitty says:

    @Bay State Darren: That sounds like a name that was created by a Marketing Committee. It sounds so regal, so old-timey, as if they have been in business for 150 years and you can trust them…

  5. ChristopherDavis says:

    I’m just sad that the funeral home in Porter Square (Cambridge) is no more.

    It was founded by the Long family, and the sign proudly read: