Severe Flooding In The Northwest Knocks Out T-Mobile's Customer Service

Mary writes:

Hey ya’ll. I just wanted to alert your readers to the fact the T-Mobile USA’s customer care (1-800-937-8997) is offline right now. It has been since sometime yesterday. Apparently they house all their system stuff in Seattle, WA or Portland, OR or one of those currently waterlogged states. Well, it has caused all their stuff to crash. I called last night and then again this morning and waited past their automated system telling me that they could not view my account info thru the IVR and that the CSR’s were unable to view my account info and to call back later. I spoke with a polite rep Cassie who said that they did not have an ETR on when their systems would be back up and running and that I should try calling back later on today.

We called T-Mobile and sure enough they’re currently unable to pull up anyone’s account info due to the storms. No word on when it will be back up.

Get well soon, T-mobile.

(Photo:Rob Finch/The Oregonian)

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