After we posted Charlie’s complaint, “Charter Doesn’t Care If You Can’t Watch BBC America,” a Charter Communications Corporate Escalation Specialist emailed The Consumerist and we put her in touch with Charlie.
Now Charlie writes, “Just wanted to let you know that she was able to connect me to another “escalation specialist” who ended up being able to fix my problem…
“…He wouldn’t be very specific about what the issue was, but it sounds like they probably entered some numbers in wrong at some point… It’s funny that their first response to a simple problem is to send out a technician and refuse to look anything up! …It’s amazing how fast things can get done if you talk to the right people!…”
Thanks to the magic of bad press, Charlie can once again watch his favorite BBC America show, Ramsay’s Kitchen Nightmares.