Remember “Mr. Pants,” the guy that was canceling Comcast? Well, a Biblical-grade swarm of technicians descended upon his home like locusts with service trucks. So he’s keeping them.
Mr. Pants writes:
Comcast really went after me to try and keep me as a customer, and I have to admit, they’re probably going to do just that. For 1 year.
How is this even possible you ask? How is it, after everything they put you through, that you will even think of giving them another chance?
I’ll tell you.
Monday, after I sent my original rant to Comcast, basically saying, “Look if this story helps other customers, great. If not, I won’t be surprised considering our experience.” I received no less than 4 phone calls from 4 different support managers, directors and even a corporate executive.
An hour and a half after I sent my email I got a call from an executive who assured me they were extremely sorry, and he would make sure my wife and I were well cared for.
Over the course of the day Monday, I talked to all 4 of these Comcast representatives, and had a technician at my house at around 6pm working on my issue. He happened to have a signal checker that NONE of the other Comcast techs have had. He also informed me that there was indeed a signal issue that went from my house back to the pole across the street.
From that point, up until around 10pm that evening I had 2 techs in my house, who proceeded to rewire the basement coax, re-ran the line to the pole across the street, and triple checked the signal from the pole to my TV.
Then FOUR Comcast trucks showed up and started running cable from the pole to the node, over a block away.
At around 10:30, the original support tech called me to say that they had figured out that there was some “equipment running hot” at the node, and they had to replace and retune it.
Whatever that means.
This morning, the regional CS director called me again and asked if everything was fixed. I told her that to my knowledge it was, and she asked what they could do to keep me as a customer. I told her something very nice, and very substantial.
They reapplied all of the payments I had made to my original account, over to my new account again, which totaled around $300. They upgraded my TV package to include twice as many channels and dropped the price to $39/mo. and then dropped my internet service from $45/mo. to $35/mo. for 12 months.
Also, on top of all of this, a free month of everything.
So. I guess I’m going to take it, since it’ll be cheaper than everything else out there.
At least for 12 months.
Twelve months from now, we’ll see what happens. Provided the current service works for the next 12 months anyway.
I send this on to you, since you posted my first story, I figured it was only fair that I tell you of Comcasts rectal rectify.
Thanks for reading.
Mr. “Fancy” Pants
Hooray! We love happy endings. Most of our stories sort of end like The Birds . Good job, Comcast.