Sometimes people are so surprised that they’ve reached an actual human being with their complaint email that they write in and tell us about it.
I had a problem with my can of Barbasol Shaving Cream exploding in my shower, so I emailed them and in a few hours they responded with free coupons. Great company! Great customer service!
From: nick Sent: Tuesday, October 23, 2007 10:31 PMTo:
Subject: Product Problemae07002/0727
My fairly new bottle for no apparent reason started to leak out the top, around the button. Thankfully I had it in the shower and it didn’t explode all over my bathroom.. It is the Smoothing Aloe.
Sorry to hear about the problem with our cream. I am sending you two coupons for free cans. Hopefully something like that doesn’t happen again.
Thanks for being a Barbasol user!
6156 Wilcox Rd.
Dublin, OH 43016
That’s really nice, although the idea of Barbasol actually exploding makes us laugh. We don’t know why. Shaving cream is just inherently amusing.