Comcast PR sent us this statement about the hammer-wielding grammie:

“Ms. Shaw’s actions were certainly not appropriate under any circumstances and we hope that contributors to these online forums would discourage others from taking physical action against customer service employees.”

The last thing they want people to do is start taking up hammers and smashing up Comcast offices across the country. Wouldn’t that be the day, though? Consumers finally get so pissed at getting pushed around and not being listened to that they storm the gates of their least favorite customer service centers? Yes, we may not care about the steady erosion of our civil rights, but we’ll be damned if we have to wait any longer for Weeds!

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.