Cellphone Companies Typically Take 2-6 Weeks To Release Call Records That Could Help Catch Thieves

Here’s another good reason to know how to exploit the executive customer service system for your cellphone company: so you can give them to the cops. If your cellphone is stolen and you try to request call records to help you track down the thieves, making a request through grunt-level customer service can take two to six weeks. By then, the trail is probably pretty cold. But if law enforcement gets your request in to the right level, Sprint says they can turn it around within a “few hours.”

When crime called, cell phone was silent [The Red Tape Chronicles]
(Photo: Getty)

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.