Looks like we got our hands on a big ol’ list of Comcast contacts for every single regional division. Names and numbers listed under “Sched Install,” “Complete Install,” “Reschedule Install,” “Billing Adjustments,” “Escalation Contact,” and “Retention “save” disco’s” would seem to be of particular interest to consumers trying to escalate issues through the notoriously unresponsive and uncaring cable company.

According to the datestamp embedded in the files’ titles, these are up to date as of 8/27/07.

For those who don’t know, Retentions refers to the group in the company tasked with throwing rebates, refunds and additional services at customers to prevent them from switching to another provider.

East Division (XLS)
MidWest Division (XLS)
North Division (XLS)
West Division (XLS)
Southern Division (XLS)

It’s telling how bad things on when they have a whole department just for rescheduling installations.

(Photo: Getty)

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