Time Warner Repairman Jailed For Sexual Assault

If a creepy Time Warner repairman says he wants to ‘be with you’ while on a service call, you probably shouldn’t let him back in your house. After making the comment, Steven James Hernandez was dispatched back to the house to fix a problem outside; instead, he decided to bang on the 28 year-old woman’s door. From KENS 5:

Police said the banging at the door lasted at least 15 minutes, and the man at the door was Hernandez.

“He started to yell at her, and was belligerent, demanding why was it that she didn’t open the door sooner,” Gutierrez said.

The warrant said Hernandez was there to fix a problem outside, but the woman said he forced his way in, saying he needed to look at equipment upstairs.

Police said the woman later went to see if Hernandez was done and sat down on the edge of her bed as he worked at a desk. The warrant said Hernandez turned around, started to strangle her, and put a cable tool to her neck as he tried to remove her pants. The woman said Hernandez also hit her with a cell phone.

Investigators said the woman broke free and ran downstairs, but Hernandez caught up with her, threw her on a couch, and tried to force himself on her.

Police said the woman pushed him away and he left. The woman said Hernandez threatened to return. The woman then called police at about 10:30 a.m. Thursday.

Don’t ever hesitate to report any technician that acts suspiciously. If you feel uncomfortable, invite a neighbor over to keep you company while the tech works.

The police, with the help of Time Warner, tracked down and arrested Hernandez for attempted sexual assault. He has been fired, and faces up to ten years behind bars.

Repairman charged with attempted sexual assault [KENS 5]
(Photo: the_kid_cl)


Edit Your Comment

  1. Now about that Comcastic guy who got off even with valid DNA evidence?

  2. Hexum2600 says:

    He probably just wanted to know if she wanted digital phone service with that order…

  3. yg17 says:

    “Hey baby, can I plug my cable into your jack?”

  4. homerjay says:

    Damn! That chick got Warnered!

  5. mikeluisortega says:

    Talk about giving it to the customers!

  6. SOhp101 says:

    “Don’t ever hesitate to report any technician that acts suspiciously.”

    Yeah, if someone forcing their way inside, strangling you with cable tools, then forcing himself on you counts as suspicious, then I wonder what obvious would entail?

    I joke, I joke, but in all seriousness, I don’t think I would let in anyone that was banging on my door if I didn’t already recognize him.

  7. spinachdip says:

    “he forced his way in, saying he needed to look at equipment…”

    It’s like reading the script for a porno gone very, very wrong.

  8. dantsea says:

    Police said the banging at the door lasted at least 15 minutes

    Oh my.

  9. Crazytree says:


    This is a huge catch 22. Many cable companies switched to independent contractor installers to limit their liabiilty in these types of situations.

    The irony is that their very status as an independent contractor, and the lack of ongoing personnel controls you would see for employees, contributes even more to this problem.

  10. FLConsumer says:

    If the guy was banging on the door for 15 minutes, why didn’t she call the police first? I know it’s easy to say that in the armchair quarterback kind of way, but I’d think there was something seriously wrong with someone hanging around my front door for that long.

  11. Scazza says:

    @spinachdip: @dantc: Fuzzing awesome.

    I guess time warner couldn’t wait to screw her on her bill… They just sent “Hernandez” around to give her immediate service… (yeah bad joke…)

  12. SJActress says:

    It’s amazing to me that so many commenters find attempted rape humorous.

  13. overbysara says:

    that’s terrifying

  14. formergr says:

    @Papa Midnight: Or the Comcastic guy in Chicago who last year raped and murdered two women while on service calls, leaving them bound and dead in the bathtub.

  15. Buran says:

    @Crazytree: They don’t care because they don’t have to pay for it. In theory.

  16. SkyeBlue says:

    It makes me wonder if this story had been about a male cable guy who had raped or attempted to rape a MAN if the people who posted earlier would have made so many wise-cracks?

  17. Mr. Gunn says:

    I’m sorry, this is terrible, but what’s left to do but laugh? It’s so beyond stupid that it’s bizarre.

  18. @FLConsumer: Or when the guy forced his way in. I dunno. Good for her for getting away though.

    It’s a shame none of her neighbors heard the knocking (or heard and ignored it).

    @SkyeBlue: They probably would.

    @Papa Midnight: That made me so angry.

  19. pinkbunnyslippers says:

    What the F**k?! That is atrocious!!! I hope this guy gets what’s coming to him in prison…in the form of a huge inmate named Bubba Joe who’s in need of a b**ch.

  20. Khaos813 says:

    This is why I canceled my cable. Cable companies have no idea what service they are providing when they outsource everything. I had a cable technician replace my gold plated 5-way splitter with a crappy $2 3-way splitter and took one of my HDMI cables.

  21. nidolke says:

    That’s why I’m glad my brother is a cable guy.

  22. Craig says:

    Hold on…he tries to force himself on her twice AND tries to strangle her and your advice is:

    Don’t ever hesitate to report any technician that acts suspiciously.


  23. oldhat says:

    If she sat on her bed playing with her loaded pistol I bet he would not have pulled that shit.

    Women of the world, arm yourselves!

    Pepper spray, knifes, tasers, and yes, motherfucking guns.

    Own them, practice with them, be prepared to use them.

  24. GearheadGeek says:

    Some people aren’t reading carefully… he had been there before, at which time he made the creepy “want to be with you” statement. I think THAT is when they were recommending that she should’ve complained. And it’s probably why she let him bang on the door for 15 min before answering it, though why she answered it at all is anyone’s guess.

    It would’ve been better for her if she’d been prepared to defend herself (as Oldhat suggests) but she should never have HAD to. He should’ve have been working in a job where he went into customers’ homes if he’s that kind of nutjob.

  25. JayXJ says:


    Bravo. EVERY American should own and know how to use a gun. For the same reason you wear a seat belt…just in case you need it.

  26. dantsea says:

    @SJActress: Have a tissue, honey.

  27. mconfoy says:

    @JayP71: I have done better than that. Three pitbulls, 2 rotweilers, 1 kumodo dragon, a flame thrower, and a panzerschrek. God, I love this country.

  28. erica.blog says:

    Great, I’ve got TWC coming over for an install Friday…

  29. JDBarrington says:

    Ugh… independent contractors… the pain of my daily job. Im an In House TWC Service Repair Specialist Tech (long ass title, isnt it) and my day regularly consists of how shitty our contractors are. My advice: request a TWC in house tech and they have to provide one of us, someone who gives a damn about his job