Apple contacted me over the weekend and arranged for me to pick up a new macbook on Tuesday…

I am also going to be posting a follow up video for youtube to explain how apple went above and beyond any expectation I had for a company.

The popularity of the video got someone’s attention and they exchanged the broken pieces of the old macbook for a brand new model… I’m very happy now. Apple bent over backwards for me, and they assured me a simple letter would have gotten the same results. I suppose I might have to try that next time before I break out the sledge…

-Michael

If you recall, Michael was pissed because Apple denied his warranty repair, saying there was liquid damage. Michael denied spilling any liquid, and made a video of himself smashing his Macbook with a sledgehammer.

Now, for the future, remember that if you want to dispute an Apple warranty denial based on alleged user damage, you can request pictures. Also, like Apple said, a letter is probably in order. Then again, you can’t deny the power of an effective product smashing video with over 100,000 YouTube, 48,000 views on Consumerist, views and 1400 diggs.

PREVIOUSLY: Man Teaches Apple To Not Repair His Macbook By Smashing It With Sledgehammer

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