We basically are more motivated by the overall relationship. We don’t want to have an unhappy customer. We have to be careful that no one feels they got a bad deal from the bank. These are our neighbors. We have to remember we are locked in with the community, so word of mouth is important.

Farmers & Mechanics Bank President Craig W. Yates, who obviously needs to read “Eloping Nearly Ruined By Bank Blocking The Entire “State” Of Las Vegas,” as quoted in a 2003 Philadelphia Business Journal article.

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