Farmers & Mechanics Bank Takes Word Of Mouth Very Seriously

We basically are more motivated by the overall relationship. We don’t want to have an unhappy customer. We have to be careful that no one feels they got a bad deal from the bank. These are our neighbors. We have to remember we are locked in with the community, so word of mouth is important.

Farmers & Mechanics Bank President Craig W. Yates, who obviously needs to read “Eloping Nearly Ruined By Bank Blocking The Entire “State” Of Las Vegas,” as quoted in a 2003 Philadelphia Business Journal article.