Pilot To Stranded Passengers: "I'm Powerless"

A passenger on a plane stranded for hours turned his video camera on and asked the pilot why they couldn’t get off, even though one teenager was vomiting and there seems to have been an infant in distress. The pilot agreed that he would do something else if his family was on the plane, but “they” had closed the ramp and he was powerless to act. Is it just us or does the quality of air travel just seem to get worse and worse?

[via Today Show]

UPDATE: NYT’s article gives more context for the video.