Michael coulda tried calling back again later and getting a different rep, or emailing Steve Jobs, or filing a dispute with the BBB or AG, or any number of different options. Instead, this seems to have been his most personally satisfying option.
Whether Apple is error, or a magic moisture cloud descended on the Macbook in the dead of the night, we’ll never know, but what’s unquestionable that once the sledgehammer came out, we gave the computer screen a little “rock on” hand sign.
— BEN POPKEN
Apple Care is Not So Nice [Nothing Ventured, Nothing Gained]