The State Department will issue refunds to people who paid to expedite their passport application, but didn’t receive their passport within fourteen days. Expediting a passport costs $60 on top of the standard $97 application fee. The move comes after the State Department admitted they could not handle a spike in passport applications caused by new rules that prevent citizens from traveling to neighboring nations without a passport.

To request a refund, write to the State Department at:
Department of State
Passport Services/PPS/Refunds
2100 Pennsylvania Ave NW
Washington, DC 20037-3202

Customers should submit a written request with their passport number, if available, name, date and place of birth and approximate date(s) they applied for their passport and received their passport (if applicable). Mailing address and phone number should also be included.

The State Department will consider refunds on a case-by-case basis, so keep the “lol, big gov fails again!” rants to yourself. — CAREY GREENBERG-BERGER

Refund of Expedite Passport Fees [State Department]
PREVIOUSLY: State Department Delays Implementation Of New Passport Regulations Until September 30

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.