Chase Puts Your Sensitive Documents On The Sidewalk

Chase is putting your personal information on the curb, opening thousands of customers to the potential for identity theft and fraud, as shown in this new YouTube video. These members of the janitors union go around from trash can to trash can right on the sidewalk and pull out documents with customer’s names, addresses, passwords, social security numbers, checking accounts, savings accounts, you name it. Pretty heinous.

However, we never get an establishing shot of the trashcan, so it’s not totally clear whether they are actually discovering these bags on the sidewalk. After all, they are janitors and thus have access to the trash cans inside the bank, and being a union, they probably have an axe to grind (like applying pressure on Chase for higher wages and benefits for custodial staff).

Wonder what you would find if you dug through the trash in front of your bank? — BEN POPKEN [Official Site]


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  1. eldergias says:

    Does this affect their credit card customers as well? What can we do to get Chase to tighten security and see if we have been affected?

  2. GreatCaesarsGhost says:

    This is weird. The “janitors union” is going through Chase’s trash in order to malign them on the intertubes? Might these be the same janitors who are charged with PROPERLY removing sensitive trash from the Chase sites? I smell a rat.

  3. heller01 says:

    I had a dream, and in that dream all personal information was shredded before reaching a trash can. Why is it that this doesn’t happen, especially at a large institution like Chase?

    Even if there is a separate system in place for disposal of documents with personal information, that is no excuse for that information making it anywhere near the curb without being shredded or otherwise made harder to steal.

  4. markwm says:

    At the bank I worked at, security was a big issue. No paper with any information whatsoever was allowed to go in the trashcans. It was instead put into locked boxes for shredding. Once a week, an onsite destruction truck would come and collect the containers, emptying them into the shredder on the truck.
    However, the maintenance/janitorial department did have keys to these boxes, in case something was accidentally placed in the box and had to be recovered before the day the shredder truck came. It would’ve been very easy for a disgruntled member of maintenance or the janitorial staff to open one of the boxes and take out documents to then plant in the trash to say, “See! They aren’t doing their jobs!”

    Not saying that’s the case here, just that it would be easy. I know with all the visits from regulators and other enforcing agents we received, we weren’t taking any chances. I just can’t imagine why a big bank with a bullseye on it would be so negligent about something so simple.

  5. ElPresidente408 says:

    I highly doubt this is true unless someone really messed up or Chase has bad policy. I work as a teller for a bank. Each teller and customer service rep has their own trash bin. At the end of the day, we collect each bag from the teller stations and the rep desks, and put those into a large bag that is stored in the vault overnight.

    The following morning the trash is picked up by a service who then shreds or incinerates the documents. Even the trash that is accessible by the public in the lobby or at the ATM is sent to be shredded. The trash is never accessible by the public or the cleaning service that comes at night.

  6. eyeofnewt says:

    I am occasionally contracted to check just this sort of thing for financial institutions. Some places are really good, with locking dumpsters and after-hours office sweeps to make sure sensitive data makes it to the shred bin. However, some places need to work on improving things, to make sure that the sensitive data doesn’t hit the dumpster. And you can have locking dumpsters, but once it hits the city dump, it’s a free-for-all, baby. Forget that the janitors are pulling stuff out of the trash; it shouldn’t be in there in the first place.

  7. Falconfire says:

    They dont have access. What the union was saying was this is what you get when you hire non-union workers, which is what Chase was doing hiring non-union janitors at all of their branch’s who are not accountable like a Union would be.

  8. some_yahoo says:

    I can’t believe that Chase did this: I work for a much smaller loan company and we have locked shredder bins. The things that make me suspicious about this video are:

    1. The big trash bag contains a bunch of little trash bags + 1 wrinkled statement.

    2. Unions are involved.

  9. unionflak says:

    Be so suspicious of unions to the point where you ignore the actual point here? Or take a look at the evidence at hand?

  10. I love those purple SEIU t-shirts. Let’s have more of those, please!