If you feel a bank has been “misleading, discriminated against you in lending, or violated a law or regulation,” you can file a complaint with the Federal Reserve Board.

Send a letter to:

Board of Governors of the Federal Reserve System
Division of Consumer and Community Affairs
Mail Stop 801
20th and C Streets NW
Washington, DC 20551

They will then forward your letter on to one of the 12 regional bank boards for investigation. The Federal reserve does not regulate Issues like customer service or specific bank policy, but they will be interested if your bank is breaking the law. Hit the link for more info on how the complaint process works,

How To File A Consumer Complaint Against A Bank [Federal Reserve Board] (Thanks to Bast!)

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.