Best Buy: 2 Years 3 Months And 17 Days Later, The TV Is Still Not Installed

A Virginia woman has sued Best Buy for never bothering to properly install her parent’s home theater system. At the time the lawsuit was filed, March 20th, 2007, it had been 2 years 3 months and 17 days (1,205,280 minutes) since Debra Wroczynski, of Cleveland, Va., spent $7,212.86 for a home theater system and installation from Best Buy. In those years Best Buy had sent 3 subcontractors to Debra’s parents home, none of whom managed to properly install the tv. From the complaint:

In the ensuing months, through May 2005 and up until the present, three separate installation companies hired and retained by Best Buy to deliver and install the purchased goods made some effort to install the Morris’ home theater, including: National Installation Company, K.A.T. Communications, and Digital Technology, Inc.,” the suit says.

“Currently, the wire molding is not properly installed; the television’s wiring is dangling and exposed; the television is not functioning as promised; and the universal television remote control was taken by Digital Technology for programming and has not been returned to the Morris’,” the suit says.

You know it’s bad when they steal your remote. Why would it ever need to leave the house? Is there something we don’t know?—MEGHANN MARCO

Woman says Best Buy, installers didn’t complete job [WVRecord]
(Photo: cmorran123)

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.